Expert engineers at your location — one simple rate, no travel zones
Running a business? See our dedicated Business IT Support page
£79.99/hour, first 5 miles included
Tuesdays & Thursdays, 10am – 4pm
90 day warranty included
Fair mileage on every visit
One simple hourly rate, plus fair mileage — no travel zones
per hour
per hour, per callout
This is a premium for reserving an individual engineer's time — it doesn't move you up the queue. The standard route (helpdesk → remote → callout) is usually the fastest and most cost-effective way to get the right engineer anyway.
Book This Visitper hour, per callout
Customer 10 miles from our Boston base (PE21 7TW), 1 hour on site:
First 10 miles of the round trip are free (5 miles each way), plus 10 extra round-trip miles × £1.50 = £15 mileage
£79.99 (1 hour) + £15.00 mileage = £94.99 total
*No Fix, No Fee applies to standard visits only — not the Dedicated Engineer service, and not where the oldest component in the device is over 3 years old. Mileage is always charged, even on a no-fix visit. Customers on existing business contracts keep their current fixed rates until renewal.
Simple pay-as-you-go pricing for home & personal support
per hour (first 5 miles each way included)
Monthly contracts, BYOD employee support, VoIP, broadband and more — all on a page built for businesses, with Mon–Fri cover and reduced emergency rates.
View Business IT SupportNew PC configuration
Diagnose & fix issues
Deep clean & security
Router optimization
Recover lost files
Device integration
Install & troubleshoot
RAM, SSD, Windows
Call, email, or use our online form. Flat-rate pricing confirmed instantly — Tuesday & Thursday slots available.
Receive confirmation with technician details and arrival time.
Qualified technician arrives with all tools and equipment.
Issue fixed, tested, and detailed service report provided.
DBS checked, fully insured, and certified professionals
Vans carry extensive tools and parts for on-the-spot fixes
One flat hourly rate plus fair mileage — exact cost confirmed upfront
30-90 day warranty on all work performed
Standard visits Tuesdays & Thursdays, with Emergency Callout available out-of-hours
We travel anywhere with fair mileage pricing
